Last updated: 28 September 2026

These Terms & Conditions govern your access to and use of the TSA Wines website at www.tsawines.com.sg (the "Website") and your purchase of products from TSA Wines Pte Ltd ("TSA Wines", "we", "us" or "our").

By accessing or using the Website, creating an account, or placing an order, you acknowledge that you have read, understood and agreed to these Terms & Conditions and our Privacy Policy.

We reserve the right to amend these Terms & Conditions from time to time. Any changes will be posted on the Website and will take effect from the date of publication unless otherwise stated.

1. Use of the Website

The Website is intended for individuals aged 18 years and above.

By using the Website or placing an order, you confirm that you are at least 18 years old and legally permitted to purchase alcohol in Singapore.

You must not use the Website or purchase products on behalf of, or for the consumption by, anyone under the age of 18.

2. Legal Age and Responsible Purchase of Alcohol

TSA Wines does not knowingly sell or supply liquor to persons below 18 years of age.

Under Singapore law, a person below 18 years of age must not purchase or attempt to purchase liquor. TSA Wines and its delivery partners may take reasonable steps to verify the recipient's age before completing delivery.

Age verification is compulsory. You may be required to present a valid form of identification confirming that you are 18 years of age or older.

If the recipient is unable to satisfy the applicable age-verification requirements, delivery may be refused and the order may be cancelled.

TSA Wines reserves the right to refuse a sale or delivery where we reasonably believe that the applicable legal requirements have not been met.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and availability displayed on the Website are accurate and up to date.

However, product information, including photographs, descriptions, vintage, format, packaging and availability, may change without notice.

Certain measurements, quantities and descriptions are approximate and are provided for convenience.

We reserve the right to correct any errors, inaccuracies or omissions and to update product information at any time.

In the event that a product has been incorrectly priced, described or displayed, we reserve the right to refuse or cancel an order for that product. Where payment has already been made, we will arrange an appropriate refund.

Product images are for illustrative purposes only. Packaging, labels or presentation may differ from the images shown on the Website while the underlying product remains the same.

4. Prices

All prices displayed on the Website are in Singapore Dollars (SGD), unless otherwise stated.

Prices, promotions and product availability are subject to change without prior notice.

Any applicable taxes, delivery charges or other fees will be displayed during the checkout process where applicable.

5. Promotions and Promotional Codes

Promotions, discounts, promotional codes and special offers are subject to their respective terms and conditions.

Unless otherwise stated:

  • Promotions are valid only for the stated promotional period and while stocks last.
  • Promotional codes must be applied at checkout and cannot be applied retrospectively.
  • Promotional codes are not exchangeable for cash.
  • Promotions cannot be combined with other promotions, discounts or promotional codes unless expressly stated.
  • Promotional items are non-returnable, non-exchangeable and non-refundable, except where required by law.
  • TSA Wines reserves the right to amend, suspend or discontinue any promotion at any time.

TSA Wines reserves the right to reject any promotional code that has been misused, duplicated, obtained fraudulently or used contrary to its applicable terms.

6. Orders and Acceptance

Placing an order through the Website constitutes an offer by you to purchase the selected products.

An order confirmation email acknowledges that we have received your order. It does not constitute acceptance of the order.

Your order will only be accepted once TSA Wines has confirmed the order and received the required payment.

We reserve the right to refuse, cancel or limit any order for reasons including, but not limited to:

  • product availability;
  • pricing or listing errors;
  • suspected fraudulent or unauthorised transactions;
  • failure to satisfy age-verification requirements;
  • delivery restrictions; or
  • other circumstances where we are unable or legally required not to fulfil the order.

Where an order is cancelled after payment has been received, we will arrange an appropriate refund.

We may contact you to verify information relating to your order before accepting or delivering it.

7. Payment

Orders will only be processed after payment has been successfully received and confirmed.

You are responsible for providing accurate and complete payment and billing information.

We are not responsible for delays or failures caused by your payment provider, financial institution or other third-party payment service.

8. Delivery

Orders will be processed after payment has been successfully received.

Products will generally be packed in appropriate cartons, cartons with dividers, or suitable bottle carriers to minimise the risk of damage during transportation.

We will use reasonable efforts to ensure that orders are delivered to the address provided during checkout.

Delivery dates and times are estimates and may be affected by circumstances beyond our reasonable control.

9. Delivery Charges

We offer free delivery to one Singapore address per order where the order value is above S$180.

For orders below S$180, a S$20 delivery charge will apply.

Delivery charges and minimum order values may be changed from time to time without prior notice. The applicable delivery charge will be displayed during checkout.

10. Delivery Recipients and Age Verification

All delivery recipients must be 18 years of age or older.

The recipient may be required to:

  • provide a valid form of identification to verify their age;
  • provide the order number; and
  • sign or otherwise acknowledge receipt of the delivery.

TSA Wines and/or its delivery provider may refuse delivery if:

  • the recipient is below 18 years old;
  • the recipient is unable to provide satisfactory age verification where required;
  • the recipient cannot provide the required order information; or
  • there is another legal or reasonable basis for refusing delivery.

Where delivery cannot be completed because the applicable requirements have not been met, additional delivery charges or other consequences may apply where permitted.

11. Third-Party Delivery Providers

TSA Wines may engage third-party logistics and delivery providers to fulfil orders.

These providers may engage independent delivery personnel and operate according to their own standard operating procedures.

Delivery personnel may be required to verify the recipient's identity and age and may collect delivery-related information, such as a signature or photograph confirming delivery.

While TSA Wines will take reasonable steps to work with reputable delivery providers, we are not responsible for acts or omissions of independent delivery personnel to the extent permitted by law.

If you have a complaint relating specifically to the conduct or service of a delivery provider, please contact TSA Wines first so that we can assist where appropriate.

12. Damaged or Incorrect Orders

If your order arrives damaged, incomplete or incorrect, please contact us as soon as reasonably practicable after delivery.

Please retain the relevant product, packaging and delivery information where possible so that we can investigate the matter.

We may request photographs or other information to assist with our assessment.

Any remedy will be determined on a case-by-case basis and in accordance with applicable law.

13. Refunds, Returns and Exchanges

Due to the nature of our products, purchases are generally final, non-returnable, non-exchangeable and non-refundable, except where required by applicable law or where TSA Wines agrees otherwise.

If you have an issue with your purchase, please contact us at:

Email: tsawines@gmail.com / sales@tsawines.com.sg
Telephone: +65 8818 0822
Operating hours: Monday–Friday, 10:30am–5:30pm

We will review your concern and determine the appropriate resolution.

14. Product Reviews

Product reviews and comments reflect the opinions and experiences of individual customers and do not necessarily represent the views of TSA Wines.

TSA Wines does not guarantee the accuracy or completeness of customer reviews.

We reserve the right to remove, edit or decline to publish reviews or comments that are unlawful, defamatory, offensive, misleading, irrelevant or otherwise inappropriate.

15. Third-Party Websites and Links

The Website may contain links to websites or services operated by third parties.

These links are provided for convenience only. TSA Wines does not control and is not responsible for the content, availability, security, privacy practices or terms of third-party websites.

Your use of any third-party website is subject to that website's own terms and policies.

16. Resale of Products

Products sold through the Website are intended for purchase and consumption by end-consumers.

If you purchase products with the intention of reselling them, you acknowledge that you are responsible for complying with all laws, licensing requirements and regulatory obligations applicable to such resale.

To the maximum extent permitted by law, you agree to indemnify and hold TSA Wines harmless against claims, costs, expenses, losses and liabilities arising from your unauthorised or unlawful resale of our products.

TSA Wines is not responsible for any loss, damage, injury or claim arising from the resale, distribution or consumption of products after they have been sold to you, except to the extent such liability cannot legally be excluded.

17. Website Availability and Content

We endeavour to keep the Website available and its information accurate, but we do not guarantee that the Website will always be uninterrupted, error-free or free from viruses or other harmful components.

We may suspend, modify or discontinue any part of the Website at any time without prior notice.

18. Limitation of Liability

To the maximum extent permitted by applicable law, TSA Wines will not be liable for indirect, incidental, consequential or special losses arising from your use of the Website or purchase of products from the Website.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under Singapore law.

19. Indemnity

To the maximum extent permitted by law, you agree to indemnify TSA Wines, its officers, employees, agents and service providers against claims, losses, liabilities, costs and expenses arising from:

  • your breach of these Terms & Conditions;
  • your unlawful or improper use of the Website;
  • your violation of applicable laws; or
  • your unauthorised resale or distribution of products.

20. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Singapore.

Any dispute arising from or relating to these Terms & Conditions or your use of the Website shall be subject to the applicable jurisdiction of the courts of Singapore.

21. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

TSA Wines Pte Ltd
Email: tsawines@gmail.com / sales@tsawines.com.sg
Telephone: +65 8818 0822
Monday–Friday, 10:30am–5:30pm