Last updated: 28 September 2026
TSA Wines Pte Ltd ("TSA Wines", "we", "us" or "our") respects your privacy and is committed to protecting the personal data we collect about you.
This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit or use www.tsawines.com.sg, create an account, place an order, contact us or otherwise interact with us.
By using our Website or providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Data We Collect
Depending on how you interact with us, we may collect information including:
- your name;
- billing and delivery addresses;
- email address;
- telephone number;
- account and login information;
- order and purchase history;
- payment and transaction information;
- information provided when you contact us;
- age-verification information where required;
- preferences relating to our products and services; and
- technical information relating to your use of our Website.
We may also collect information automatically when you use our Website, including information about your browser, device, IP address, pages visited, referring websites and interactions with the Website.
2. How We Use Personal Data
We may collect, use and disclose your personal data for purposes including:
- processing and fulfilling your orders;
- processing payments;
- arranging deliveries;
- verifying age and identity where required;
- communicating with you about your orders;
- responding to enquiries and customer-service requests;
- managing your account or membership;
- maintaining records of your purchases and preferences;
- improving our products, services and Website;
- analysing Website usage and customer behaviour;
- administering promotions, competitions and promotional campaigns;
- sending marketing communications where permitted and where you have provided the necessary consent;
- detecting and preventing fraud, misuse or unlawful activity; and
- complying with applicable laws, regulations and legal obligations.
We will collect, use and disclose personal data only for purposes that are reasonable and appropriate in the circumstances and in accordance with applicable data-protection laws.
3. Disclosure to Third Parties
We may disclose relevant personal data to third parties where reasonably necessary to provide our products and services or for the purposes described in this Privacy Policy.
These parties may include:
- payment processors and financial institutions;
- delivery and logistics providers;
- technology and website service providers;
- hosting and cloud-service providers;
- analytics providers;
- marketing and advertising service providers, where applicable;
- professional advisers; and
- government authorities or regulatory bodies where required or permitted by law.
We require relevant service providers to handle personal data appropriately and to use it only for authorised purposes.
4. Delivery Providers
We may share information necessary for delivery, such as your name, delivery address, telephone number and order details, with our third-party logistics providers.
Our delivery providers may collect delivery-related information such as proof of delivery, signatures, photographs or age-verification information where required.
Such information may be retained by the relevant delivery provider in accordance with its own policies and applicable legal requirements.
5. Marketing Communications
Where permitted by applicable law and where the necessary consent has been obtained, we may use your contact information to send you information about:
- new products;
- promotions and discounts;
- events;
- membership benefits;
- special offers; and
- other TSA Wines products or services that may be relevant to you.
You may withdraw your consent to receive marketing communications at any time by following the unsubscribe instructions in the relevant communication or contacting us directly.
Withdrawing marketing consent will not affect our ability to send you essential communications relating to your orders or transactions.
6. Cookies and Similar Technologies
Our Website may use cookies, web beacons, log files, pixels and similar technologies ("Cookies").
Cookies may be used to:
- remember your login details;
- maintain your shopping cart;
- facilitate Website navigation;
- remember your preferences;
- understand how visitors use our Website;
- analyse Website performance;
- improve our products and services; and
- support advertising, retargeting and marketing activities where applicable.
Some Cookies are necessary for the Website to function, while others may be used for analytics or advertising purposes.
Where required by applicable law, we will seek the appropriate consent before using non-essential Cookies.
You can manage or disable Cookies through your browser settings. Disabling certain Cookies may affect the functionality of the Website.
7. Analytics and Advertising
We may use third-party analytics and advertising technologies to understand Website usage, measure the effectiveness of our marketing and provide more relevant advertising.
These services may collect information about your interactions with our Website and may use Cookies or similar technologies.
The use of such technologies is subject to the relevant third party's privacy policy and applicable consent requirements.
8. Third-Party Services
Our Website may use third-party services, including payment, analytics, advertising, social-media and technology providers.
These third parties may process personal data in accordance with their own privacy policies and applicable laws.
Where our Website contains links to third-party websites, we encourage you to review the privacy policies of those websites before providing personal information.
9. Retention of Personal Data
We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, to resolve disputes and to enforce our agreements.
When personal data is no longer required, we will take reasonable steps to dispose of or anonymise it securely.
10. Protection of Personal Data
We take reasonable administrative, technical and organisational measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. Accessing and Correcting Your Personal Data
You may request access to personal data that we hold about you or request that inaccurate personal data be corrected, subject to applicable laws and any relevant exceptions.
We may need to verify your identity before processing such requests.
12. Withdrawal of Consent
Where we rely on your consent to collect, use or disclose personal data, you may withdraw your consent by contacting us.
Please note that withdrawing consent may affect our ability to provide certain products or services where the relevant personal data is necessary for that purpose.
We will explain the likely consequences of withdrawing consent where appropriate.
13. Overseas Transfers
Some of our service providers may process or store personal data outside Singapore.
Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the data receives a standard of protection comparable to that required under applicable Singapore data-protection laws.
14. Children's Privacy
Our Website and products are intended for persons aged 18 and above.
We do not knowingly collect personal data for the purpose of selling alcohol to persons below 18 years of age.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology, legal requirements or data-processing practices.
The updated version will be published on this page with the revised "Last updated" date.
16. Contact Us
If you have questions about this Privacy Policy or wish to make a request relating to your personal data, please contact us:
TSA Wines Pte Ltd
Email: sales@tsawines.com.sg / tsawines@gmail.com
Telephone: +65 8818 0822
Monday–Friday, 10:30am–5:30pm